FAQs

Shipping

Find details about our shipping policies, including international shipping, shipping origin, estimated delivery times, and information on customs and taxes.

Yes, we ship worldwide using FedEx.

We ship directly from our warehouses located in South Korea.

Due to high demand, orders may take between 2-4 weeks to arrive.

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

The prices displayed on our site are tax-free in HK Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

ORDER

Learn about changing or canceling orders, processing times, and when to expect your order to be shipped out from our warehouse.

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

payments:

Discover the payment methods we accept, including major credit cards and PayPal. Additionally, find information on refunds and how they are processed.

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • UnionPay
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Bancontact (Available to customers in Belgium)
  • iDEAL (Available to customers in Netherlands)
  • PayPal

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.

Returns:

Understand how to initiate a return, contact our support team, and handle scenarios involving defective, incorrect, or damaged items. Learn about the refund process and timelines.

Please contact us at support@lepleinete.com.

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.